Unified Lead Inbox · Lead Management

Respond to every supported local lead from one inbox.

Aaptly brings SMS, web chat, Instagram, Messenger, WhatsApp, email, forms, missed calls, review follow-up, and campaign replies into one source-aware inbox.

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Customer system · Unified responsePart of one connected local growth system
Aaptly product interfaceSanitized demo workspace
Shipped workflow
Live product tourCustomer inbox loaded
1 / 2
Dashboard Customer inboxCustomer inbox

Keep every supported inquiry attached to its source and need.

ConversationsAllNeeds reply
Google profileNew service inquiryDemo customer · service context attached
Needs reply
Missed callConversation recoveredDemo customer · service context attached
Replied
InstagramPricing questionDemo customer · service context attached
Open
Customer conversationDemo inquiry · Service request
Qualified
Google profileService: Service requestIntent: High
Customer · now

Hi, I found you on Google. Can someone help me understand the best next step?

Aaptly · draft

Yes—we can help with that. I can collect what you need and pass the full context to the team.

Source, service need, and conversation stay attached.Continue reply
Faithful, code-native demo of shipped Aaptly product patterns.Auto tour · Customer inbox
Sanitized data · No live customer information · No claimed numeric result
Where this fits

How this product moves the business forward.

The Growth OS connects demand creation, customer response, repeat demand, and outcome feedback. This page is specific about the job Unified Lead Inbox performs inside that system.

01Create local demandExplore this system02Win more customersThis product works here03Bring customers backExplore this system04Measure and improveExplore this system
Customer system · Unified responseProduct → business outcome

Keeping every supported inquiry and its source in one place gives the team a better chance to respond while the customer is still deciding.

Connected context

The workspace keeps the signal, customer path, and next action together.

The interface above is a faithful demo of the shipped Aaptly workflow. Its data is sanitized and does not represent a live customer result. These are the inputs and workflow signals Unified Lead Inbox keeps connected so the team can act with context.

Customer system · Unified responseProduct context that stays attached
ChannelsSMS, chat, social DMs, email, forms, calls
Contextsource, page, campaign, and service intent
AIdrafted replies and intent triage
What Aaptly handles for you

The work Aaptly handles to turn attention into customer opportunities.

One lead thread

Texts, DMs, chats, forms, and call follow-ups stay attached to the same person and source.

Social DM capture

Instagram, Messenger, and WhatsApp conversations sit beside web and SMS leads instead of living in separate apps.

Intent triage

Aaptly classifies leads by service, urgency, source, sentiment, and next action.

AI reply drafts

Aaptly drafts replies grounded in the business's services, policies, and prior context for human approval.

Owner alerts

Aaptly escalates high-intent or stuck leads before they go cold.

Source visibility

Know whether a conversation came from Google, a local page, social content, a review prompt, or a campaign.

How it works

Capture the inquiry, keep the context, recover the opportunity.

01

Connect channels

Attach SMS, web chat, social DMs, forms, and email paths.

02

Collect context

Each lead carries its source, page, campaign, service intent, and message history.

03

Follow up fast

Aaptly replies where safe, drafts when approval matters, assigns next actions, and keeps lead quality measurable.

Role in the growth loop

Keeping every supported inquiry and its source in one place gives the team a better chance to respond while the customer is still deciding.

FAQ

Common questions.

Is this a CRM?

It is a lead inbox built around local SEO and reputation demand. It keeps follow-up connected to the source that created the lead.

Which channels can connect?

SMS, web chat, Instagram DMs, Facebook Messenger, WhatsApp, email, lead forms, call follow-ups, and review/customer conversations.

Can AI auto-reply?

Teams can use drafted replies, approval workflows, or simple automation for low-risk follow-up. The point is that Aaptly handles routine lead work without losing control.

Find the next growth action that matters.

Start with a 20-minute local growth audit. We will show where Unified Lead Inbox fits, what is leaking today, and which discovery, trust, response, recovery, or retention action is the most useful first move.

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Get found → Build trust → Stay visible → Respond and recover → Request reviews → Bring customers back → Learn and improve → Repeat.