Aaptly Reputation Management
Send a timely review request. Read what customers say. Prepare a useful reply and get it approved. Aaptly handles the setup and helps keep this work moving, even during a busy week.
Google reviews · Text & email requests · Owner-approved replies
Ask after a completed service or agreed project milestone.
Arrival times, clear estimates, workmanship, and cleanup.
Explore home servicesWhat reputation management involves
A good reputation comes from the work you do and how you treat people. We help you ask about that experience, keep up with the feedback, and respond with care.
We prepare the wording and set up supported email and text requests around completed visits or services. Timing, quiet hours, and repeat-contact limits help keep requests considerate.
You provide customer contact permission and approve the wording. Text delivery requires an approved business messaging setup.
Connect the Google Business Profile you manage so Aaptly can bring in reviews and their replies. Read the original feedback, filter by rating, and find reviews that still need a response.
Aaptly handles the connection and sync setup. You grant access when Google needs your authorization.
Aaptly prepares a draft based on the customer’s actual words. Read it alongside the review, correct anything that needs changing, and approve it for posting to the connected Google profile.
The approval workflow keeps the final wording in your hands. A drafted reply is not a posted reply.
Acknowledge the concern, keep personal details out of the public reply, and give the customer a way to speak with your team. Feedback sent privately stays available for your team to follow up.
Aaptly helps organize and prepare the response. Your business handles the service issue and any remedy.
As part of managed reputation work, we review recurring comments about communication, waiting times, quality, and the service experience. Use those findings to improve customer information or raise an issue with your team.
The summary should point back to the reviews it is based on. One comment is feedback; a repeated theme needs several examples.
Show available public reviews, ratings, and review counts on supported Aaptly website pages. Let people considering your business read the experiences customers have already shared.
We handle the website setup. Placement depends on your site and agreed scope; private feedback is excluded.
When a review needs more than a thank-you
A long wait, an unclear price, or a missed update deserves a specific response. Acknowledge what the customer said and take the conversation to the right person.
“The repair was fine, but I had to call twice to find out when the car would be ready.”
Thank you for the feedback. I’m sorry you had to chase an update. Please contact our service desk so we can discuss what happened.
For your teamCheck the handover and update process. A public reply doesn’t resolve the missed communication.
Review reporting
Keep the period and source clear. A current rating, new reviews, and reply coverage answer different questions. Dated summaries make those differences easier to understand.
Counted from reviews received in this period and their posted replies. Drafts are excluded.
See the available rating, total review count, and recent reviews. A rating-history comparison needs saved observations from comparable dates; we identify gaps when that history is missing.
Read the review and its reply state. In managed summaries, count posted replies against the reviews in scope so unanswered feedback is visible.
Include specific examples of recurring praise and concerns. Use the source reviews to decide what deserves attention, without claiming a rating change proves a particular action worked.
Reports are there when you want the detail. Aaptly’s agreed work continues without requiring you to check a dashboard.
Built around your business
The request, the timing, and the reply should fit the experience. Explore your industry below, or choose your business type in the example above.
HVACPlumbersElectriciansRoofersLandscapingCleaning ServicesPest ControlLocksmithsGarage Door CompaniesAppliance RepairHandyman ServicesPaintersCarpet CleanersPool ServiceMoving Companies
Arrival times, clear estimates, workmanship, and cleanup.
Ask after a completed service or agreed project milestone.
Med Spas
Communication, the welcome, and the experience with your team.
Keep requests and public replies free of treatment details.
Hair SalonsNail SalonsLash & Brow StudiosDay SpasMassage Therapy
Consultations, attention to detail, aftercare, and the finished work.
Fit the request to the visit and avoid repeatedly messaging regulars.
DentistsDermatologistsChiropractorsPhysical Therapy
Access, waiting times, the front desk, and clear communication.
Review public replies carefully; keep patient information private.
Attorneys & Law Firms
Responsiveness, clear explanations, and communication with the office.
Choose an appropriate moment without revealing a client or matter.
Auto Repair
Estimates, repair explanations, approval for extra work, and handover.
Ask after the vehicle is collected and the customer has the details.
Gyms & Fitness CentersYoga StudiosPersonal Trainers
Coaching, class availability, facilities, and feeling welcome.
Use a completed session or visit, with sensible repeat-contact limits.
Pet GroomersVeterinarians
Handling, communication, pickup updates, and care instructions.
Match the wording to grooming or veterinary care.
Barbershops
Consultation, the cut, the finish, and the welcome.
Keep requests short and give regular customers a break between asks.
Tattoo Studios
Consultation, placement, the studio experience, and aftercare.
Choose a suitable point after the visit and respect personal details.
Getting started
We agree the work, confirm your accounts and customer-contact permissions, and prepare the requests and reply preferences before anything starts.
Tell us how people use your business, where reviews matter, and who handles feedback. We confirm the channels, website support, and ongoing work in scope.
Grant the necessary Google access, confirm permission to contact customers, and approve the request wording, timing, and approach to replies.
We configure supported requests and connections, check the flow, and prepare the reply work. You approve wording and handle customer decisions that need you.
Platform access and managed delivery have different scopes. We confirm your plan, available channels, and recurring work before you start.
A few practical details
Aaptly handles the agreed setup, Google connection support, review-request configuration, and reply preparation. Managed reputation work can also include checking unanswered reviews, reviewing feedback, preparing dated summaries, and adding public reviews to supported website pages. Your service order defines the ongoing work.
The workflow shown on this page uses owner approval. You can read and edit the draft before it is posted. Any different reply arrangement must be agreed during setup; a draft alone does not mean a reply has been published.
Yes, through supported email and business messaging channels. Aaptly handles the setup, timing, quiet hours, and repeat-contact settings. Text requests depend on messaging approval and customer contact permission. We confirm the available channels for your business before enabling them.
Tell us which system you use and how completed visits or services are recorded. We confirm a supported way to trigger requests and use the necessary customer information. This page does not imply a direct integration with every booking or customer system.
We help prepare an appropriate public response and keep private feedback available for follow-up. Your team handles the underlying service issue. Aaptly cannot promise removal of a negative review or control what a customer writes.
The connected review-and-reply workflow shown here is for Google Business Profile. Supported Aaptly website pages can display available public reviews. Any additional review source or directory work needs to be confirmed in your scope.
Available review records show ratings, counts, dates, sources, and reply states. Managed summaries can use those records to show new reviews, unanswered reviews, and response coverage for a stated period. Rating history requires saved data from comparable dates; missing history is not treated as zero.
No. Customers decide whether to leave a review, what rating to give, and what to write. Requests ask for honest feedback. The examples on this page use fictional businesses and sample messages, not customer results.
See how it would work for your business
We’ll walk through review requests, replies, and the work Aaptly can take on.
Book a reputation walkthrough